The Ultimate B2B Marketing Glossary
When you're working in B2B tech marketing agency, it can feel like you're drowning in a sea of TLAs (three-letter abbreviations) and technical B2B marketing terms. Don't worry though, we've built you a life raft; it includes the obvious stuff too that you were too afraid to ask for
Did we miss any?
Account Based Marketing! It's when sales and marketing teams work together to define the specific companies and personas in your ICP (more on that one later) with the most potential to become your client. It ensures your efforts are super targeted and you’re spending your marketing dollars on luring in the folks with the highest potential to become your clients.
An Almost Qualified Lead is a lead that's "popping", one that's one or two points from becoming MQL
B2B (Business to Business) companies sell their products or services to other businesses, not to consumers.
B2C means Business to Consumer, because surprise surprise, they sell directly to consumers. B2C customers are consumers, and B2B customers are companies.
BR is your website and/or email Bounce Rate. For email, it's the number of emails returned unopened; for websites, it's how many people view just one page before leaving/bouncing off.
Anyone whose title begins with a C is C-level, like the CEO, CISO, CMO, and CTO. These are the top guns in any organization, and large purchases get signed off by at least one of them, so consider them when forming marketing personae.
Customer Acquisition Cost is the total amount you spent to acquire a new customer, usually including all your marketing and sales campaigns.
When customers cancel subscriptions or stop buying from your company, they've churned. The Churn rate is the percentage of total customers who churn, and you'll track the churn rate to calculate overall CLTV and refine your marketing to retain these clients.
Generally, the Chief Information Security Officer makes the decision about buying new tech or software to use, so if you're a B2B marketing agency, they are good people to get to know.
The Chief Marketing Officer heads a company's marketing efforts and makes purchase decisions about marketing tech, sometimes together with the CISO and CTO.
Your Content Management System is the mothership running your content marketing campaigns, helping you plan, create, manage, and publish effective content.
Cost Per Action is the amount you spend for a user to take a particular action, such as a click, view or form submit.
Cost Per Acquisition is the amount you spend to acquire a new lead or make a sale.
Cost Per Click tells you how much it costs to get one person to click on your paid ad. It's an alternative metric to CPA.
Cost Per Lead is yet another way of measuring ROI on your paid marketing by calculating how much it cost to generate each new lead.
Customer Relationship Management is the heart of B2B tech marketing. It's both your strategy to attract, nurture, convert leads and retain customers, and the clever tech you use to keep track of all your campaigns and funnels.
Conversion Rate Optimization involves refining all the moving parts of your website and content to increase conversion rates. For example, you want to increase the ratio of folks who visit your website and those who submit a form.
This is your Call To Action, and you need it on ads, blog posts, webpages, social media posts, etc. CTAs should be loud and clear, to tell visitors what to do next.
The Chief Technical Officer is often in charge of tech buying, sometimes with the CISO and CMO. Some companies have a new hybrid post of Chief Marketing Technology Officer (CMTO). Either way, if you want to sell MarTech, you need to understand the CTO.
CLTV is Customer Lifetime Value, the total amount of revenue that you could (or do) enjoy from one customer. It helps you identify the most valuable type of customer, market segment and measure RoI.
This is the Click-Through Rate, meaning the number of times that someone who sees your ad actually clicks on it. It's calculated as a percentage, so:
ad clicks / ad views x100
It's super important when you're running PPC campaigns.
CX stands for Customer Experience, meaning how your customers experience your brand before, during consideration and after purchase regardless of the channel or medium.
Dynamic Keyword Insertion is a cool Google Ads technique that lets you customize PPC ad content according to the searcher's query, in order to boost CTR.
For marketers, GA isn't Georgia, it's Google Analytics, and it's the first place you look to see what's happening with your website traffic. It allows you to monitor, who’s coming to your site, from where and when.
The Google Display Network is a network of publishers who can bid on different ads and use Google's data to improve their targeting. It is often used in awareness and retargeting campaigns.
The full name for the EU's data privacy legislation is General Data Protection Regulation. It prevents companies from spamming folks with material they didn’t request and also provides limitations on what you can do with user data. Your website, apps, and materials must be GDPR compliant, unless you love paying tough fines.
You get a choice for this one: GTM means either Google Tag Manager, or Go To Market. Google Tag Manager is a handy way to manage tags that track traffic to and around your site, while a go to market strategy is a comprehensive marketing plan for launching a product or service.
LTV is another abbreviation for LifeTime Value, the same as CLTV, LCV, and CLV. It's the total revenue that you expect to receive or actually receive through one customer.
Marketing Qualified Leads are leads who show signs of being likely to convert into customers, so it's worth it to invest more time and energy into nurturing them. You'll use lead scoring to define a MQL. You assign points to the lead based on actions (e.g. clicks, visits, form fills) and profile (e.g. location, company size, job title). If the lead crosses a point threshold they become an MQL and get transferred to sales.
The Net Promoter Score, or NPS, is a nifty way to measure how likely someone is to recommend your business. It's used to estimate how satisfied customers are with your brand.
An Out-Of-Office reply is an automated email response, letting you know the recipient isn't available right now.
Open Rate (OR)
Tracking open rates for marketing emails and texts lets you know how many recipients thought your subject line was appealing enough to be worth reading, so if it's low you'd better get to work.
PEST stands for Political, Economical, Social and Technological factors. It's a tool used to measure and assess market factors that might influence a business or a product.
Pay Per Click campaigns are paid digital advertising, where you pay a fee every time someone clicks on your ad. PPC ads use CPC, CPA, or CPL to decide how much you'll pay each time.
ROI stands for Return On Investment, and it's simply the amount of revenue you receive in exchange for the money you invest in marketing. Calculating RoI can be challenging, and there are a number of ways to do it.
Software as a Service sounds clumsy, but SaaS is sassy and cute! SaaS products are cloud-based tools and apps, and SaaS marketing knows the right tricks for this specific vertical.
Search Engine Optimization means designing a website that search engines recognize as the perfect match to specific search queries. It includes everything from page load speed to keyword usage and website structure.
The Search Engine Results Page is the what displays on a search engine (be it Google, Yahoo etc.) after a user submits a search query. On Google there are 10 results alongside ads and other content (such as images, knowledge cards etc.).
A Service Level Agreement between two (or more) organizations, teams or people helps align goals, timelines for service provision, set outcomes, and clarify responsibilities.
Small and Medium Business is long and hard to say, but SMB just rolls off the tongue.
These are Sales Qualified Leads. When MQLs get passed to the sales team and they deem them to be a legitimate lead, worth following up with, the lead becomes an SQL.
In the HTML code that's the backbone of most websites, <src> is the origin code for material. For example in the code for an image on your site it would read <img src=”. You would then put the origin of the image, the image URL next.
Analysing SWOT, namely your Strengths, Weaknesses, Opportunities, and Threats, is a good idea for everyone. In B2B marketing, SWOT analysis helps you decide marketing strategy.
UI is the User Interface for your product, and it's often lumped together with UX. UI is all about the product's visual design and appearance, and that affects UX.
UX means User Experience, and it covers every way that people interact with your product, including onboarding, troubleshooting, using it as part of their workflows, etc.
Every website needs an XML sitemap to tell search engine robots where to find different pages. A good XML sitemap gives your SEO a boost.
The 7Ps of marketing are
- Physical evidence
They were first coined by Jerome McCarthy and added to by Booms and Bitner. They're a foundation on which most modern marketing is built. Learn more about them here.
Find the right words for all your B2B marketing
This list isn't exhaustive, and hopefully it's not exhausting either! We've covered the main B2B marketing terms, but there are definitely more out there. What do you think we should add?
If you're looking for a knowledgeable B2B marketing agency that can ace any B2B marketing test, we're here for more tech marketing advice.